Deliveries are made within the UK between 9.00am and 5.00pm. While we try to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Monday to Friday deliveries will be affected during national holidays.
DELIVERY & CARRIAGE
Our order processing time is usually 24 hours or less, but this may vary due to delivery or roasting schedules. Should your order be delayed for any reason we will contact you within 48 hours of placing your order.
DELIVERY CARRIAGE PRICES
All parcels will be posted using Royal Mail.
UK Standard Delivery
1 kg – £3.85 (1st class) or £3.20 (2nd class)
2kg – £5.57 (1st class) or £3.20 (2nd class)
International Standard Delivery
1 kg – £10.20
1.5 kg – £12.10
2 kg – £13.00
Please contact us for prices of postage worldwide.
RETURNS
We cannot accept returns on coffee. We do however really want you to be happy with your purchase. If you have any issues with your coffee or if there are errors in your order, please contact us within one week of receiving your order and we will be happy to rectify this.
If you make a choice that turns out to be wrong for you when it arrives, please contact us and we will do our best to help you.
If we make a mistake and send something that you have not ordered we will arrange delivery of the new item and collection of the incorrect item at no cost to you. Returns should be sent to:
Payment is due on ordering unless otherwise agreed. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
GENERAL
All content and intellectual property rights alluding to imagery, graphics, film clips and editorial content are and remain the property of Southpoint Coffee Co.
Please contact us if you require information, as you may not sell, distribute, reproduce or modify any products or imagery from the Southpoint Coffee Co. brand unless authorised in writing by us.
Dispatch of orders may be held if payment is overdue.
Prices could be subject to change, we will notify whenever possible.
By continuing to use our services you confirm that you are over 16 years of age and that you accept our policies, terms and conditions.
